How We Work — Simple, Fast, Collaborative
Understand
We start by analyzing your commercial and operational landscape – data, people, processes, partners.
Connect
We bridge silos, align stakeholders, and connect data and systems into a single, actionable view.
Deliver
We implement, measure impact, and transfer capability – so results last beyond the project.
Showcases
Loyalty & Passenger Engagement Optimization
Client: European Hub Airport
Challenge: The airport’s Miles & More program showed declining participation and low conversion from registration to active usage.
Approach:
3LC redefined the loyalty journey across digital and physical touchpoints, integrating purchase data from retail, parking, and F&B outlets into the CRM system.
Result:
- +20 % higher passenger engagement rate within 6 months
- Significant uplift in partner participation and retail basket size
- Loyalty evolved from “points & promotions” to a true commercial data platform
Commercial Profitability Transformation
Client: European Airport Operator
Challenge: Commercial division business unit with negative EBITDAafter COVID 19.
Approach:
3LC led a strategic realignment redesigning the marketing setup and digitizing customer experiences operational workflows.
Result:
- Division returned to break even within 12 months
- +10 % increase in commercial yield through smarter asset monetization
- Fully digitalized campaign management
Ancillary Services Private Jet
Client: Regional Private Airline
Challenge: Identification of anciallary services matching customer segments
Approach:
Together with airline 3LC designed and implemented a portfolio of new ancillary products in luxury segment
Result:
- Several million € in additional annual non-aviation revenue
- Enhanced customer experience through personalized add-ons
- Market differentiation and additional USP
Our Services
Digital
Strategy
3LC crafts forward-thinking digital strategies tailored to your business, aligning innovative technologies with your long-term goals. With expertise in travel retail, loyalty programs, and blockchain, we ensure a seamless integration of digital solutions to drive competitive advantage and sustainable growth.
Digital
Audit
We deliver comprehensive digital audits to uncover gaps, optimize processes, and enhance digital performance. Drawing from our background in tourism, CRM, and web development, we provide actionable insights that improve efficiency and deliver measurable results.
System
Consulting
3LC advises on end-to-end software development and implementation, ensuring scalable and user-centric solutions. With deep experience in digital product development and business transformation, we guide you in choosing the right tools and technologies to accelerate innovation.
Data &
Analytics
Our data analytics expertise turns raw data into actionable insights, driving smarter decisions and stronger customer engagement. With a focus on CRM marketing and digital marketing strategies, we help unlock the full potential of your data to create impactful strategies.